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Date posted: 4/22/2024

Veteran Support Specialist 
Full Time Staff

Belmont, NY 
Canandaigua, NY 
Rochester, NY

Requisition ID: 1199

Salary Range: $16.48 To 20.00 Hourly

AIM seeks two Veteran Directed Care (VDC) (Case Management) Specialists to join our mission-driven organization. Our growing team is offering a full benefits package that includes:  

Flexible Schedule 
Medical, Dental, and Vision Insurance options  
Life and Pet insurance, as well as other employee discounts  
403(b) with matching  
Generous Paid Time Off and a culture of work/life balance

Position Snapshot: To support eligible veterans who self-direct their at-home care to remain living independently in the community. This position assesses veterans’ needs and supports the veteran as they develop their self-directed budget and manage their care needs.

Essential Functions:  

  • Assist AIM’s VDC participants and their authorized representative in self-directing home and care services, while ensuring they stay within their approved budget.
  • Assist veterans with hiring care attendants, monthly and annual reporting, corporate compliance, and general administrative support.
  • Prepare and maintain data in compliance with policies and procedures.
  • Review veterans’ budgets monthly to ensure they are within their budget. Address any questions they may have in regard to their budget.
  • Ensure the VDC Manager has the appropriate veteran and attendant information to allow for billing as described within the VDC Billing and Invoices Procedures Guide.
  • Maintain current copies of the veteran’s case mix budget, Spending Plan, Emergency Backup Plan, and Authorized Representative designation. Retain these documents for a period of seven years from the date of care, services, or supplies were furnished or billed, whichever is later.
  • Complete and submit quarterly reconciliation to the VDC Manager, detailing actual expenses vs. budgeted expenses.
  • Document all interactions with the veteran and authorized representative, which must include, at minimum, a monthly phone call and a quarterly in-home visit.
  • Assist veterans with the hiring and paperwork associated with their self-hire staff.
  • Perform ongoing recruitment by developing relationships to market AIM Independent Living Center as a VDC service provider.

Experience and Qualifications:

  • Associate degree in Human Services or Social Work with 4 years of applicable experience, or
  • Any combination of education and experience that provides the knowledge, skills, and ability necessary to perform the essential functions of this position to the satisfaction of AIM’s Chief Executive Officer.

Physical and Environmental Requirements:

  • Work is typically performed indoors and requires minimal lifting of up to 10 pounds, and the ability to sit and work at a computer for prolonged periods of time.
  • Extensive reading and researching relevant topics.
  • Travel throughout several counties, including Livingston, Yates, Monroe, Wayne, and Ontario. This may also include attending functions in Rochester or other regional- or state-level meetings or functions.

EOE Statement  
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.